About Us
General Information regarding Duty Free

Setur Servis Turistik A.Ş. has been doing Store Retailing and Wholesale Trade since 1965, the year Setur commenced duty free operations.

Our store sales are undertaken in 3 categories.
Airport Store,

• Sabiha Gökçen,
• Yeşilköy Exc,
• Adnan Menderes Exc,
• Esenboğa Exc,
• Samsun Çarşamba,
• Bodrum -Milas
Sea Port Store,

• Kuşadası
• Alsancak
• Çeşme
• Bodrum/Yeni Liman
• Marmaris
• Çanakkale /Kepez
• Antalya Liman
Border Gate Stores,

• Kapıkule
• İpsala
• Sarp
• Habur
• Hamzabeyli
• Cilvegözü
Other operational fields of Setur include domestic and international tour operations, IATA air ticket sales, congress and seminar organizations, incoming and outgoing, education abroad, marina administration and air transports. Setur personnel counting around 1000 carries out these operations.

Quality Management,

The Senior Management of the Company has decided to adopt Quality Management Systems and the work including Duty Free operations has resulted with Duty Free ISO 9001:2008 KYS certificate in December 2004.

The Objective And Principles

As being Setur Servis Turistik A.Ş. one of our main missions is to act in line with Koç Group of Companies Objective and Principles. According to these ;

    • We accept that our customers are our biggest assets and we aim to render service above their expectations

    • We aim to be “always the best”. We aspire to become the leader in our field of activity, work up to improve our processes continuously and set an example with our achievements for other corporations

    • Considering the fact that the quality of our products and services begins with the quality of our employees, we prioritize employee satisfaction with and commitment to the Company and team work.

    • One of our core principles is to make use of resources efficiently and this way to increase productivity and to provide the highest profit margin for our shareholders.

    • We intend to have a long-term, constructive relationship with our suppliers. Instead of caring for short-term small revenues, we believe that our relations with our suppliers are the keys for gaining lasting and greater revenues in the long-term.

    • We value honesty, abiding by the rules and professional ethics above everything.

    • We carry out and manage our activities systematically in line with methods and business flows as we documented in our Quality Management Systems established according to the rules and principles of ISO 9001:2008 standards.

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